JT on EDM

A panel of the keynote presenters discussed critical success factors for BI and analytics. Panels are tricky to blog so this is just going to be a list of thoughts generated by the panelists with no attempt to assign them to the individuals. Critical success factors, then, include:

You must understand what drives high performance for [...]

An old friend sent me a link to an article on the Financial Times - How to survive an IT squeeze. I was struck by a couple of quotes:
Scarcity of capital will generate increased competition for the cash that is available. Consequently it will be even more important that businesses do everything they can to [...]

I was chatting with someone the other day who shared a story of a European health insurer.  Their decision-making in claims looked only at the validity of the claim and nothing else. This of course created a situation where good (and very profitable customers) could be treated correctly but ineffectively - such as one member [...]

My friend Kurt Schlegel at Gartner has just released a new report - Deliver Business Value With a BICC (BI Competency Center) Focused on Decision Making. In it he “identifies the steps required to evolve business intelligence (BI) beyond reporting measures, to making great decisions”. Like Kurt I believe that “Tying BI to the decision [...]

Mitch Betts’ blog brought an interesting article to my attention this week - an interview Accenture chief scientist Kishore Swaminathan in which he argues that CIOs need to move up the value chain and become Chief Intelligence Officers. I kinda like this but I would not equate being a Chief Intelligence Officer with data but [...]

Analytics simplify data to amplify its value
This was a phrase I remember from my friends in the Fair Isaac R&D team. I have no idea if this is original or a well-known analytic quote but I like it. Think about it, most business users would say they want usable, actionable information not just data so [...]

Mark Hennessy the CIO from IBM presented on his perspective on the changing role of the CIO. An IBM survey in 2005 found that of CEOs 80% thought IT had to be aligned to be successful but only 45% thought this was something they did well. More recent surveys showed CIOs feeling that this was [...]

Bobby Cameron came up next and begun by highlighting how little IT sometimes matters to business innovation - even innovative companies and CEOs don’t think of their IT in this way. So why is this a problem? Executives say one thing but do another:

Innovation is a “priority” but not on the executive team’s agenda.
CEOs talk [...]

I saw this post by Keith Harrison-Broninski Some Processes Cost Money - Others Processes Make Money, in which he discusses the fact that companies have already squeezed lots of costs out of their systems and processes. He takes away from this the valid conclusion that not all processes are therefore good targets for high ROI [...]