JT on EDM

Great comment from monkchips on twitter today:
the key to customer relationship management is to treat your clients as people rather than accounts. everything else follows from that.
Of course the challenge is how to make sure that all the people who work for you and all the systems your clients use do this. While you can [...]

First session is Doug Neal from CSC on “New Aspirations for BPM - Green and Global”. Doug took us back to 2001 when BPM was new and reminded us that the driver was a need for change (that could not be supported by the ERP systems of the time). How we manage change has [...]

Next week is InterACT and I will be blogging. You can also follow what I post, and what anyone else attending posts, at these locations:
Hastags - http://hashtags.org/tag/interact2008/
Eventtrack - http://eventtrack.info/index.php?t_event=interact2008

Both have instructions about how to add you own posts/twitter streams to the collective so if anyone attending is on twitter etc, let me know

I made some changes to the blog last night and this morning - sorry if you had any difficulties. Here’s what I changed:

Added “Share This” linkAllows you to share the post/page with social book marketing sites or email it to someone. Clicking on the icon creates an in-screen selection window, the link takes you to [...]