Steve Cranford of PwC wrote an interesting piece called Bringing Order to Chaos (brought to my attention by Alan over at Tibco) that made me think. Steve’s focus is on the next software suite for enterprises (something he calls an Intelligent Business Performance Platform) consisting of business intelligence, business process and business rules. Reading this [...]

I just finished reading The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs and I can’t recommend it too highly.
This is a tremendous book laying out a systematic approach for better customer service. Predicated on the idea that customers want your product to “just [...]

Well today was Earth Day - you knew that, I hope. I knew because last week I was at John Muir’s house with a wonderful group of 4th/5th graders doing a simulation of his period. So, in the spirit of Earth Day, how are Enterprise Decision Management and Smart (enough) Systems “green”?

If your marketing systems [...]

I am often asked the question in the title - what is a smart (enough) system? Here’s the list we use when we talk about it:

Operational
While one can make systems of all kinds “smarter” we are talking about making operational, transactional, high-volume, typically customer facing applications smart enough to be useful.
Real-Time
As a result we talk [...]

This was my session. You can get a PDF of my slides or View them on SlideShare.
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Neil and I are both speaking at the DAMA International Symposium & WILSHIRE Meta-Data Conference March 16-20, 2008 in San Diego. Our sessions are both on Tuesday March 18th:

James - Business Rules, Decision Management and Smarter Systems
Neil - Tainted Truth: Understanding Industry Surveys

There’s a discount price until Feb 8th. We would love to see you [...]