JT on EDM

I have been an iRobot customer since Christmas. Much as I like their products, their customer service decision making leaves a lot to be desired. This particular post was prompted by their inconsistent warranty decision management. iRobot has outsourced its call center, as many companies have, and sound like they want to deliver excellent customer [...]

One of the things I like to do on the blog is bring attention to those companies applying the principles of Enterprise Decision Management to deliver useful, smart enough systems. I recently came across Strategy DirectorTM from Stratagem Portfolio Services. This uses EDM to deliver analytics and strategy support for collections.
The product is built on [...]

Greg Olsen from Coghead presented how they are using Intalio’s BPMS. Greg is a believer in “small BPM” - something to extend and enhance something else. Greg’s experience led him to conclude that some basic database/process capabilities could be very useful to non-developers. Coghead was a platform as a service play from the beginning and [...]

LucidEra is an on-demand analytics company that seems to be growing fast, not least due to its integration with Salesforce.com through Appexchange. They sell mostly to mid size businesses with some departments at larger organizations. They emphasize simplicity, focused analytic applications and leveraging the CRM platforms companies already have.
I blogged about their first product before [...]

Jeff Hammond’s theme for this presentation is that as enterprise experiment with web 2.0 some successful adoption patterns are emerging. There are three ways to look at web 2.0:

Enabling technologies
Flex, Air, Silverlight, XML, Ajax, cloud computing
Core applications
Blogs, wikis, social networks, tagging, rss, mashups built on these core technologies
Behavior shifts
Information workplaces, social computing, dynamic business applications, [...]

I had to blog the last two sessions on paper - there are no power sockets in the hotel (the Palazzo at the Venetian in Las Vegas, conference planners please note) and my battery eventually gave up. So, back in the hotel now, here’s a summary of the notes I took.
Sharyn Leaver presented on the [...]

Rich Lechner of IBM came next, talking about the new enterprise and it’s new enterprise data center. Supporting business innovation is impacted, he said, by three things:

Globalization
The change from an exporter to a multi-country set of counties to a truly globally integrated enterprise - tapping into new talent pools around the world.
Rising tide of information
More [...]

Had a briefing today from the folks at LucidEra about their new product releases (press releases here and here). I met them through their blog and I think this whole area of AaaS (Analytics as a Service, though that’s not the best acronym) is an interesting one. After all, if you think improving operational decisions [...]