JT on EDM

A panel of the keynote presenters discussed critical success factors for BI and analytics. Panels are tricky to blog so this is just going to be a list of thoughts generated by the panelists with no attempt to assign them to the individuals. Critical success factors, then, include:

You must understand what drives high performance for [...]

Last week I saw a post comparing Best Buy and Circuit City - one thriving and one going into bankruptcy - and it made me think about the role of decision management in Best Buy’s success. I have head Best Buy present various times an a number of elements of their successful customer-centricity strategy are [...]

Not really live this post as I am working from notes I took - after all I was on the panel and it’s hard to participate and blog at the same time. Joining me on the panel were Don Baisley of Microsoft, Ron Ross and Jim Sinur (of Gartner) - Neil had to leave. We [...]

Darren Koch presented on Hotwire.com’s use of ILOG business rules in revenue management. Summary:

Ongoing segmentation and optimization help businesses serve customers
Smart testing + flexibility = better service = higher profits
Continues to show ROI that is increasing over time

Hotwire.com was founded in 1999 to help travel partners (who invested) sell excess inventory without driving down prices [...]

Ronan Bradley had an interesting article on ebizQ this week - Fertile Ground for ROI in BPM: Three Unlikely Areas. In it he outlined some areas of banking where business process management (BPM) could deliver an ROI.

Keeping up with regulations
In which he points out that “a feature of BPM systems (over custom [...]