JT on EDM

Michele Edelman of Discover presented on Building Blocks of Decision Management: “Tools to Rule”. Michele spends a lot of time educating people inside Discover and her team use sources like McKinsey to show executives why EDM matters. For instance, a report on top 10 macro-economic trends:

Centers of economic activity will shift profoundly not just globally [...]

Thomas was back on talking about the catalog of 85 SOA Design Patterns that he is publishing this year - SOA Design Patterns. Design patterns are a field-testing or proven design solution to a common design problem. Some are compound, most are atomic. These SOA Patterns overcome common design challenges for the successful adoption of [...]

The use of analytics in business decisions, presented by one of InfoCentricity’s customers, was next. In many organizations modelers are busy building predictive models that they then throw over the wall to a business analyst. To bridge this gap you need a collaboration platform that allows modelers to do their thing while allowing business analysts [...]

Patrick Joseph Gauthier wrote a great post this week called “Business Process Reengineering: The Right Skills And Roles For The Task Will Save You Money” and I loved the question he suggests (that gave me the title for this post):
“what if someone with a lower pay grade were to do this?”
He goes on to make me [...]

I have been an iRobot customer since Christmas. Much as I like their products, their customer service decision making leaves a lot to be desired. This particular post was prompted by their inconsistent warranty decision management. iRobot has outsourced its call center, as many companies have, and sound like they want to deliver excellent customer [...]

This week I thought I would write some posts about how enterprise decision management can help address some of the very real challenges in decision making. First up is peer pressure. A friend sent me this article from the Sloan Review - Applying (and Resisting) Peer Influence -and a couple of key concepts are clear [...]

After a short break we had Sandy Carter on The New Language of Business - SOA and Web 2.0. Sandy has recently published a book on this topic(The New Language of Business: SOA & Web 2.0). IBM recently surveyed CEOs to see what is top of mind and found that innovation for growth in today’s [...]