Last full session today is Lisa Kart and Jean Zoch of Fair Isaac talking about optimal pricing - balancing profitability with competitiveness. Lisa’s focus, she says, is on what makes price optimization work. Price optimization is a very broad topic, even in financial services, but their focus is on being able to target price for [...]

Paul Daro was next giving some detail around the new architecture (introduced by Bernhard Nann). A number of trends were identified first:

Clearly the move to a collection of services from monolithic applications has fundamentally changed the relationship of vendors to customers - now more about delivering services that can be fitted in to an overall [...]

Next up Discover and Fair Isaac talking about Discover’s Enterprise Decision Management initiative. Dave Wodall from Discover co-presented with Xun Shao of Fair Isaac. Discover use Blaze Advisor (rules), Model Builder (analytics) and Decision Optimizer (portfolio optimization). Discover was launched in 1985 and, like Amex, has both the network and the consumer relationship. 50M members, [...]

Paul Haley wrote an interesting piece last week on Adaptive Decision Management. This is a really good piece and I highly recommend it. I do have a couple of things to add, however.
While Paul is correct that Fair Isaac did not talk about “decision management” until after the HNC merger, Fair Isaac had a long [...]

Some time ago a regular reader, Dave Wright, left a  comment on a blog post I wrote as a guest. In it he asked “What comes after EDM?”. This, of course, is both an interesting and a difficult question. Thinking about it I decided to split it into two parts - one about technologies that [...]

John Rymer and Mike Gualtieri of Forrester have just published the Business Rules Platforms Wave for 2008 (you can get it here as part of your Forrester subscription or for about $800). The folks at Forrester do a pretty thorough job of reviewing platforms for these Wave reports - actually getting vendors in to work [...]

Last session for me today, indeed the last session before I go home, is Janelle Hill of Gartner and Kramer Reeves of IBM on improving agility through end-to-end process agility. Janelle went first sharing Gartner’s BPM Scenario for the next five years. She had two initial points:

In 2013, do you know where your work is?
How [...]

Sandy Carter kicks it off and introduced Craig Hayman of IBM. Smart SOA, he says, is fundamentally about loosely coupled services being integrated into scalable, reliable processes to tackle change. BPM enabled by SOA allows you to do this - embrace change while having a stable SOA foundation. This relies on the Model/Simulate, Rapidly Deploy/Change, [...]

Yesterday my old buddy Dave Wright told me about Bill James on 60 minutes - for those of you who don’t know, Bill James is the Red Sox stats guy who, like Billy Beane at the Oakland As, uses data mining and analytics to drive recruiting, game planning etc. Dave’s comment was “now that’s Decision [...]

Jack van Hoof has a nice post this week on IT Services Stack: collaboration experiment in which he outlines an IT Service Stack and invites participation from those with opinions to try and flesh out a common set of definitions. I liked the overall stack but I have a couple of suggestions. Here are my [...]