JT on EDM

The same reader who asked yesterday’s question had a second:
Do you see the terms “Enterprise Decision Management” and “Smart Enough Systems” concerned mostly with the automation of decisions — which means really only covering strictly operational and appropriate tactical decisions.
The term “Enterprise Decision Management” to me suggests a broader definition, one that I would expect [...]

When it’s a dashboard.
I often hear people talk about fighter pilots as a model for the future of business users. For instance, Ade McCormack did in his book on the IT value stack. Indeed this is such a good mental image that many companies use it - either to promote their products or to talk [...]

When I read Ade McCormack’s book The IT Value Stack I was struck by many sections (as you can see from the review) and one thread in his narrative prompted this post. He recommends avoiding software development (because it is expensive and high risk). Ht talked about the importance of sweating the technology (making the [...]

Two of Gartner’s smartest analysts - Kurt Schlegel and Gareth Herschel (shameless plug) - just published an excellent little paper called “Business Intelligence and Decision Making“. This paper was one of Gartner’s Strategic Planning Assumptions and the (free) summary says:
A subset of organizations that seek a competitive advantage will evolve the primary role of their [...]

I spoke to Seth Grimes last week about an article he was writing that just published on Intelligent Enterprise -What BI Practitioners Can Learn From Operations Research. As I was reading the article I also noticed a response over on Michael Trick’s OR blog -Business Intelligence and Operations Research. Both Seth’s article and Michael’s response [...]

Well there’s now another place to find our materials - I have opened for business as an expert on the B-Eye Network. Check out my channel Competing on Decisions (thanks to Neil for suggesting the name). This blog will be syndicated there but I will also be writing articles, posting white papers and generally making [...]

Yesterday my old buddy Dave Wright told me about Bill James on 60 minutes - for those of you who don’t know, Bill James is the Red Sox stats guy who, like Billy Beane at the Oakland As, uses data mining and analytics to drive recruiting, game planning etc. Dave’s comment was “now that’s Decision [...]

Neil has just finished some research work on data warehouse performance for our friends at Teradata published as Meeting Demands for Data Warehouse Performance.  This white paper discusses how expanding operational roles for data warehouses, particularly in terms of supporting operational decision making and enterprise decision management, require dynamic workload capabilities on the data warehouse [...]

I had a chance to talk with Rob Walker last week about Chordiant and their decision management platform. Chordiant focuses on large customers - those with lots of decisions in markets such as retail banking, consumer lending, card services, insurance and communications. Their mantra is Customer Experience Management and they aim to deliver an improvement [...]

I am often asked the question in the title - what is a smart (enough) system? Here’s the list we use when we talk about it:

Operational
While one can make systems of all kinds “smarter” we are talking about making operational, transactional, high-volume, typically customer facing applications smart enough to be useful.
Real-Time
As a result we talk [...]