After lunch I joined the Insurance track and listened to Don Light of Celent (who wrote this nice paper some time ago) and Mike Gordon of Fair Isaac. Mike started and his first slide was headlined “survival of the fittest” which seems like the right headline! There is clearly a lot on in insurance these [...]

Next up was Stuart Crawford, part of Fair Isaac’s extensive research staff, on new approaches to the creation, visualization and comparison of decision trees or, as Fair Isaac calls them, Strategies. Stuart has been working at Fair Isaac for many years and has a lot of background in analytics. This work is about how to [...]

Some time ago a regular reader, Dave Wright, left a  comment on a blog post I wrote as a guest. In it he asked “What comes after EDM?”. This, of course, is both an interesting and a difficult question. Thinking about it I decided to split it into two parts - one about technologies that [...]

Next up is a business session on the impact of technology on business. The good news is that the IBM wireless is working in this room and I have managed to find a power outlet (though not without moving a chair and sitting under the loudspeakers).
Mark Chapman of IBM’s Business Services Strategy group introduced the [...]

Day 3 of DIALOG and I am blogging live again. Yesterday I was on a panel and the DIABLOGgers captured the gist here (thanks Daryl). First session of the day was a keynote - Innovation Black Holes - How do you avoid them? by Allen Fahden, an author and speaker (more information about him on the [...]

Jamie Bisker was up after lunch talking about Insurance 2020: Innovating Beyond Old Models. Jamie used to be a Tower Group analyst and now works for IBM in their Institute for Business Value (I blogged about his reports before). Studied future customers and their needs, how automation is flattening the competitive environment, what fundamental trends [...]