My friend Kurt Schlegel at Gartner has just released a new report - Deliver Business Value With a BICC (BI Competency Center) Focused on Decision Making. In it he “identifies the steps required to evolve business intelligence (BI) beyond reporting measures, to making great decisions”. Like Kurt I believe that “Tying BI to the decision [...]

Janelle Hill of Gartner kicked off day 2. Business Process Management is the current approach to being process-centric and part of a long history stretching back to Taylor/Deming, Business Process Reengineering and more. In particular it is an evolution from computerized process flow, to packaged applications as best practices and now flexible and adaptive processes. [...]

Two of Gartner’s smartest analysts - Kurt Schlegel and Gareth Herschel (shameless plug) - just published an excellent little paper called “Business Intelligence and Decision Making“. This paper was one of Gartner’s Strategic Planning Assumptions and the (free) summary says:
A subset of organizations that seek a competitive advantage will evolve the primary role of their [...]

Howard Dresner, now independent but previously of Gartner and Hyperion and one of the leading voices in the Business Intelligence and Performance Management space listed Some good sources and included our book and our blogs (this one and Neil’s on Intelligent Enterprise). Thanks Howard.

Last session for me today, indeed the last session before I go home, is Janelle Hill of Gartner and Kramer Reeves of IBM on improving agility through end-to-end process agility. Janelle went first sharing Gartner’s BPM Scenario for the next five years. She had two initial points:

In 2013, do you know where your work is?
How [...]

I was checking out Doug Henschen’s interview of Kurt Schlegel - Gartner BI analyst - and page 2 was particularly excellent. Kurt clearly understands the value of being decision-centric and the need for BI to broaden to include rules and predictive analytics. And he plugged the book too, which is always appreciated. It’s a pity [...]

Neil and I are attending the DAMA conference this week and I will be blogging from some sessions. First one (after a fairly long set of announcements) is the Tuesday morning keynote, Michael Blechar of Gartner on The Yin & Yang of Process and Data: Which Will Be King of the Next Generation of Applications? [...]

This week seems to be my week for customer service lists. Earlier I posted Using decision management to hang on to your customers - a response to a list in a post on CRM Daily. Today I saw a nice post on Jim Berkowitz’s site - Gartner Outlines 7 Initiatives to Improve Customer Experience that [...]

I missed the customer panel with Travelocity, Equifax, Deloitte Consulting and Bank of America but hopefully the DIABLOGgers got that one too (they did, check here). Next up is Daryl Plummer of Gartner talking about Dynamic BPM—Where SOA, Rules, Processes and Events Come Together.  Daryl started with a great plug for my book and then got [...]

If, like me, you could not make it to the Gartner BPM Summit last week, here’s the next best thing. Three people I know well blogged about the conference. Sandy Kemsley, an independent expert on BPM, was the most thorough with David Straus (of Corticon) posting several times and a single post from Jim Sinur [...]