I live in Palo Alto and a new Mountain Mike’s Pizza has just opened up near us. Much as we like MM pizza we have two problems - we like wholewheat dough and, as several members of my family are lactose/milk intolerant, soy cheese. If you have visited or live in Palo Alto you will [...]

Stephan Chase of Marriott generated the third set of thoughts. He is working to make Marriott more customer-centric, in particular by employing predictive modeling to determine what customers are likely to do in the future while using results in marketing to create a learning organization. This is of course the heart and soul of decision [...]

Thanks to my friends at Bankwatch I heard today about eBank in Japan. The bank is described in this nice article on swiftcommunity.net. What struck me about this was the focus on complete automation of decision making - not just the processes and information colleciton, but the decision making itself. Is this the person they [...]

Naumi Haque wrote this nice piece on The future of consumer banking and it struck me how many of the things she suggests, with which I agree, require a broad-based adoption of EDM.
For instance she suggests a single financial cockpit - she calls it a dashboard but she wants to be able to do things [...]

Marta Foster from Proctor and Gamble gave this presentation. Marta has been at P&G for 30 years and is now in charge of their IT operations. P&G is well known and is the largest consumer products company in the world with over B in sales. They have 138,000 employees, 200 brands in 160 countries and [...]

John Chambers, CEO of Cisco was talking about the next phase of the internet - collaboration. The market is in transition - social networking has changed personal communities and these technologies will also transform the future of work. Cisco’s approach is to focus on transitions - not competitors, but market transitions. In ‘97 they focused [...]

Eric Browne and Mike Gilpin kicked it off and introduced the theme of the conference - Innovation. 80% of GDP growth comes from new products and more innovative companies have higher profit margin growth and stock returns. Innovation remains in the top 3 list of concerns for executives. They showed an interesting collection of definitions [...]

Mike Gualtieri of Forrester had a blog post a few months back that I missed then but that he pointed out to me this week - What Is Your Future? In it he outlines two scenarios at either end of a continuum. One is that application development changes in incremental ways such that “The application [...]

Paul Haley wrote an interesting piece last week on Adaptive Decision Management. This is a really good piece and I highly recommend it. I do have a couple of things to add, however.
While Paul is correct that Fair Isaac did not talk about “decision management” until after the HNC merger, Fair Isaac had a long [...]

The second part of my response to Dave Wright’s comment is about the kind of business one can run after one adopts EDM. To do this, let’s predicate the discussion a company that has adopted Enterprise Decision Management as a core management principle, implemented the technology and development approaches that support it and had long [...]