On my recent trip to Europe I got my first chance for a real look at SeeWhy’s product and their announcement today of SeeWhy Tracks Individual Customers’ Digital Mood seemed like a good reason to blog a little about this interesting product. The latest version helps manage customer experience by analyzing page errors, page load [...]

The SOA Symposium started today in the AJAX Stadium in Amsterdam. The opening keynotes were actually in the Stadium itself - we all sat at the halfway line. Thomas Erl and Sandy Carter gave quick intros and I will add some comments later but I could not type so this is just a placeholder have [...]

An old colleague asked me to explain a little about the difference between Complex Event Processing or CEP and decision management. In particular he referenced a recent series of articles by James Kobelius in which the last one (titled Really Happy in Real Time) discussed how “Complex event processing empowers the contact center to manage [...]

There is a great conference coming up October 26-30 - not only are Neil and I Co-Chairs but readers of the blog can get a discount. We are presenting twice - A Pre-Conference Tutorial Succeeding as a Decision-Centric Organization and a Keynote Competing on Decisions. Because of this you can get [...]

I got a briefing last week from IBM as part of my researching of the IBM/ILOG acquisition (I blogged about this here). Back when I was at IMPACT it became clear that IBM was getting focused on events, rules and policies - they talked about Points of Agility, points in a business where variability is [...]

I got a briefing this week from my friends at Tibco about their Service Performance Manager product released a couple of months ago. The product is a big step along the road to what some call “autonomic computing” in that it provides dynamic and automated monitoring and correction of service levels in a service-oriented world.
The [...]

James Owen and others have been organizing what they bill as a technical rules event in Dallas this October. It’s the 22nd to the 24th (so it doesn’t clash with the EDM Summit) Here’s the agenda. They have some great speakers and some interesting experts participating so it should be worthwhile for those among [...]

Dean Hager from Lawson came on to follow-up on the dynamic business applications story. Dynamic means “continuous change, activity, or progress” and Enterprise Applications “suck at this” to use his words. But this is a problem as the world is changing - people change, events cause change, the business climate changes and more. He asked [...]

Last session of the day (also blogged on paper) was Charles Brett on Why Events Matter To The Business and what this means for application development professionals. I heard Charles talk on a similar subject at the IBM IMPACT event -Live from IMPACT - Business Event Processing.
While many more business and IT people are [...]

Stephen Brobst of Teradata was next with A Reference Architecture for Integrating an Active Data Warehouse into the Real-Time Enterprise. He started with a great quote from a Gartner analyst:
No such thing as a business surprise - there is always a warning in advance
but were you listening - did you collect data about it, analyze [...]