A reader had an interesting question this week. As a comment to Using decision management to deliver intelligent business performance he asked “What makes a company ready?”. I suspect my closing line “The products are, mostly, ready. Whether companies are is another question…” prompted this.
So, what makes a company ready for enterprise decision management - [...]

Oracle Data Mining and Analytics: Data Mining in Action: Oracle Sales Prospector
Post about Oracle sales prospector on which I commented, wondering if this only worked fro manual review or if the insight could be injected into transactional decision making also.
(tags: oracle data mining sales predictive analytics)

Complex Event Processing (CEP) Blog » CEP vs. BRE - [...]

A reader asked me to blog about GRC - governance, risk and compliance - this week and, in particular, the difference between IT governance and true business governance or what is broadly known as GRC. I have been thinking about this and will write some more posts when I get back from vacation but, for [...]

I got a briefing this week from my friends at Tibco about their Service Performance Manager product released a couple of months ago. The product is a big step along the road to what some call “autonomic computing” in that it provides dynamic and automated monitoring and correction of service levels in a service-oriented world.
The [...]

Steve Cranford of PwC wrote an interesting piece called Bringing Order to Chaos (brought to my attention by Alan over at Tibco) that made me think. Steve’s focus is on the next software suite for enterprises (something he calls an Intelligent Business Performance Platform) consisting of business intelligence, business process and business rules. Reading this [...]

I got an interesting series of questions from a reader that seemed to me to justify a longish post. The initial question was quite harmless looking:
Can you give a clue as to what software engineering approach you use/recommend for EDM, but especially business rules that non-IT staff can alter safely?
But the whole thing got more [...]

We have a number of speaking engagements in the next few months and I thought I would highlight them on the blog today. Arranged in date order…

August 6th, 10am Pacific Time, “How to leverage scorecards for accurate risk management”
Webinar, multiple speakers including James, sponsored by ILOG
August 19th, 8:30am Pacific Time, Reinventing BI with Real-Time Analytics: [...]

Frank posted some great comments on Here’s how to get started with decision management the other day and made me think about this, often very severe, problem. As Frank put it:
How do you overcome the moral fear some organizations have when they realize 40-80 percent performance improvements come at 40-60 percent less personnel; so if [...]

The folks at CustServ had a piece on The 3-Minute Promise to Avis Customers that made me think. If you wanted to make a similar promise - that some process of yours would be quick, efficient, flawless and seamless - would the systems you have help you or hurt you?

Would your systems be able to [...]

I saw a post today on medical credit scoring that made me think I should post something about how credit scoring can be used in healthcare. Now saying that, of course, makes everyone nervous - are we talking about refusing people treatment because of their credit score? Why should financial questions like credit worthiness have [...]