Tammy Erickson wrote an interesting piece last week The End of Line Managers as We Know Them - Peter Drucker’s Prediction that made we wonder how applying enterprise decision management, EDM, would change the role of line managers. Several changes would seem to be likely:

Less rubber-stamping
With the automation of approvals, eligibility, refunds, pricing decisions and [...]

Naumi Haque wrote this nice piece on The future of consumer banking and it struck me how many of the things she suggests, with which I agree, require a broad-based adoption of EDM.
For instance she suggests a single financial cockpit - she calls it a dashboard but she wants to be able to do things [...]

Some time ago I saw an article that discussed the 8Ps (4 old, 4 new) of Marketing. It seemed to me that decision making, especially operational/transactional decision making is critical to most of these Ps. Here, then, is my summary of the 8Ps and why decisions, and decision management, matter.
4 Ps

Product
You might think that [...]

I just finished reading The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs and I can’t recommend it too highly.
This is a tremendous book laying out a systematic approach for better customer service. Predicated on the idea that customers want your product to “just [...]

I have often posted on the need to combine decision management and process management but it seemed to me that recently I have seen more BPM writers talking about this. For instance the folks over on the ARIS blog posted BPM + BRM = Greater than the Sum of the Parts (talking about a webinar [...]

Optimism in one characteristic that it might see harsh to criticize. But take a look at this article on Accounting for the future. It makes a couple of interesting points. Firstly that the preparation of projections can be misleading and that an “inside view” - caused by developing a detailed plan, say - makes you [...]

I was settling down to write some more on the issue of how to deal with various kinds of decision making problem when I remembered that I, and my friends at Big Sky Thinking, had dealt with this before. Check out this post on decision making traps and this one on whether or not experts [...]

This week I thought I would write some posts about how enterprise decision management can help address some of the very real challenges in decision making. First up is peer pressure. A friend sent me this article from the Sloan Review - Applying (and Resisting) Peer Influence -and a couple of key concepts are clear [...]

When I talk to folks about decision management they sometimes seem intimidated by the complexity of the problem and the sophistication of organizations that have invested heavily in the approach. Here, then, are some thoughts to help you get started.

Begin - even if the first version is not perfect or even close.
Automate the decision even [...]

1st Enterprise Decision Management Summit and the 11th International Business Rules Forum
October 26-30, 2008 at the Buena Vista Palace, Orlando FL.
I am pleased to announce that we have published the agenda for the Enterprise Decision Management Summit and Business Rules Forum. This is the first time we have run the EDM Summit and we have [...]