Steve Cranford of PwC wrote an interesting piece called Bringing Order to Chaos (brought to my attention by Alan over at Tibco) that made me think. Steve’s focus is on the next software suite for enterprises (something he calls an Intelligent Business Performance Platform) consisting of business intelligence, business process and business rules. Reading this [...]

Ronan Bradley had an interesting article on ebizQ this week - Fertile Ground for ROI in BPM: Three Unlikely Areas. In it he outlined some areas of banking where business process management (BPM) could deliver an ROI.

Keeping up with regulations
In which he points out that “a feature of BPM systems (over custom [...]

Ellen Goodman of the Boston Globe had a column “Self-serve and slave” (that I saw in the San Jose Mercury News as “In a self-serve nation, work gets dumped on us“) in which she rails against self-service and compares it to the outsourcing of work from paid employees to us consumers. As she says:
For every [...]

Thanks to my friends at Bankwatch I heard today about eBank in Japan. The bank is described in this nice article on swiftcommunity.net. What struck me about this was the focus on complete automation of decision making - not just the processes and information colleciton, but the decision making itself. Is this the person they [...]

Optimism in one characteristic that it might see harsh to criticize. But take a look at this article on Accounting for the future. It makes a couple of interesting points. Firstly that the preparation of projections can be misleading and that an “inside view” - caused by developing a detailed plan, say - makes you [...]

This week I thought I would write some posts about how enterprise decision management can help address some of the very real challenges in decision making. First up is peer pressure. A friend sent me this article from the Sloan Review - Applying (and Resisting) Peer Influence -and a couple of key concepts are clear [...]

I can’t blog this session live as John Rymer and Mike Gualtieri have asked me to participate. What follows is a combination of thoughts based on the presentation and post-presentation notes.
The theme of the presentation is that “The next frontier in business process management (BPM) and business rules is automating decisions within business processes”. If [...]

I spent some time with Peter Docherty of ThinkAnalytics recently, talking about their decisioning product. ThinkAnalytics grew out of K.wiz, a small team focused on the automation of the data mining process. The team had experience in data mining, real-time telecoms monitoring and data compression. They delivered an open, component-based platform with the intent to [...]

Mike Kavitz had a great post on his blog today Want SOA Success? Try this Recipe. I really liked the article, not least because it was clearly based on hard-won experience on Mike’s part. Reading it I saw how similar an Enterprise Decision Management or EDM success recipe would be.

Research the living daylights out [...]

I had a chance to talk with Rob Walker last week about Chordiant and their decision management platform. Chordiant focuses on large customers - those with lots of decisions in markets such as retail banking, consumer lending, card services, insurance and communications. Their mantra is Customer Experience Management and they aim to deliver an improvement [...]