I dropped by the IDC Directions event today and saw two presentations. First up was Kathy Wilhide talking about Governance, Risk and Compliance or GRC as it is known. The GRC market has grown from a need for higher levels of confidence in financial and operational information. As compliance is not built into most existing [...]

Last post in my series today - how to prioritize your use of EDM in a recession. As with any effort to prioritize EDM, the first thing to do is identify the decisions that make the difference. This means finding the micro decisions that are often hidden in your processes as well as correctly identifying [...]

While the primary focus of applying EDM to customer service should not be cost containment or reduction, there is still a role for EDM in managing costs. For instance:

With 25% churn and complex IT systems, training costs are a huge problem for call centers.
By automating decisions EDM can reduce the complexity and thus cost of [...]

Having posted some initial thoughts on RuleBurst’s acquisition of Haley, I was lucky enough to get some time with Peter Still, VP Strategy. Peter and I spent an interesting hour discussing the merger and the combined companies plans so I thought I would share some of my thoughts.
The first interesting thing to note is that, [...]

I am now back from the Business Rules Forum, after a long delay in Denver, and catching up on my blog posts. First session on Thursday morning was Hugh Taylor talking about Agile Compliance. It was very early and Hugh tells us that he was thrown up all over on the plane down! The room [...]

Ron Ross kicked off the main sessions today with his keynote “From Business Rules to Enterprise Decisioning“. He opened by saying that it is easy to think that everything that can be automated, has been. Yet there is a clear gap between what our existing systems can do and what we need. Part of this [...]