Today Chordiant announced their new Visual Business Director (CxVBD). I saw an early prototype of this some months back and got a more detailed look at the finished product at their recent Customer Advisory Board. I really like CxVBD as I think it shows the critical business value of externalizing decisions. I have yet to [...]

Last week I was invited to attend Chordiant’s European Customer Advisory Board. This session was held in lovely Munich in the middle of Oktoberfest and was both informative and a lot of fun. While I can’t share everything - some of it was for customers only - I thought you would appreciate what I could [...]

Gary Cokins posted How are Enterprise Decision Management (EDM) and Performance Management Different? in response to my original post What’s the difference between EDM and Performance Management. Gary takes me to task for a narrow perspective on performance management and, to some extent, he is right. Too often what I see described as performance management [...]

Naumi Haque wrote this nice piece on The future of consumer banking and it struck me how many of the things she suggests, with which I agree, require a broad-based adoption of EDM.
For instance she suggests a single financial cockpit - she calls it a dashboard but she wants to be able to do things [...]

I really like getting and answering questions and a reader of the book asked me a good one today
What do you see as the difference between Enterprise Decision Management and Corporate Performance Management? I don’t see you really using them interchangeably, but I sense that you see them as more or less the same thing [...]

When it’s a dashboard.
I often hear people talk about fighter pilots as a model for the future of business users. For instance, Ade McCormack did in his book on the IT value stack. Indeed this is such a good mental image that many companies use it - either to promote their products or to talk [...]

Marta Foster from Proctor and Gamble gave this presentation. Marta has been at P&G for 30 years and is now in charge of their IT operations. P&G is well known and is the largest consumer products company in the world with over B in sales. They have 138,000 employees, 200 brands in 160 countries and [...]