The folks from Cordys presented their view of the new business operations platform. Current systems development is in the context of four key game-changing trends:

Consumerization
Not just technology but can deliver business processes as services using the Internet
Commoditization
Virtualization
Not just of hardware but of processes and teams
Globalization

In this environment, processes are a key competitive advantage - much [...]

Thomas Erl presented on the Architecture of Service-Orientation to start the breakout sessions and build on his opening comments. The key challenge is that of the endless IT progress cycle - the business continually needs more and different support from IT to deal with changes to business models while IT has new and changing capabilities [...]

The SOA Symposium started today in the AJAX Stadium in Amsterdam. The opening keynotes were actually in the Stadium itself - we all sat at the halfway line. Thomas Erl and Sandy Carter gave quick intros and I will add some comments later but I could not type so this is just a placeholder have [...]

Last week I was invited to attend Chordiant’s European Customer Advisory Board. This session was held in lovely Munich in the middle of Oktoberfest and was both informative and a lot of fun. While I can’t share everything - some of it was for customers only - I thought you would appreciate what I could [...]

Scott Sehlhorst (with whom I have presented and about whom I have written before) had a great post this week called Hidden Business Rule Example. Scott walks through some analysis of a process and shows how finding hidden decisions within that process can really inform how you think about the systems and processes you need. [...]

Here’s my presentation from the InfoCentricity User Exchange. Enjoy.
Putting Analytics To Work
View SlideShare presentation or Upload your own. (tags: predictive analyticsanalyticedmente…)

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Delivering the best value proposition using segmentation is a multi-step journey with 6 main steps and some critical differences from other analytic approaches:

Define Segmentation Objectives
The first step - deciding why to build a segmentation scheme - is important but often overlooked. Reasons may include declining financial performance, changes in strategy or market trends - the [...]

Erudine is a British company a few years old and has released some new technology in a new process context - the Erudine Behaviour Engine (yes, the British spelling). Like many technologies, Erudine is targeting the business-IT divide, focusing on problems like those of translating requirements into systems, integrating the expertise of lots of people [...]

Stephan Chase of Marriott generated the third set of thoughts. He is working to make Marriott more customer-centric, in particular by employing predictive modeling to determine what customers are likely to do in the future while using results in marketing to create a learning organization. This is of course the heart and soul of decision [...]

An interesting article on the role of the business analyst in creating a common vision caught my eye this morning. The article focused on creating a common vision but it made me think about maintaining and developing that common vision over time, particularly of the complex logic in a system. Procedural code does not lend [...]