The folks over at b-eye network have a video blog with answers to questions submitted by readers - the Ask an Expert Video Blog. This looks like a fun way to get an answer to any BI, data or analytic decision making question you might have. If you have something you want to discuss, go [...]

Laura Ramos of Forrester just published a nice report on blogging - How To Derive Value From B2B Blogging. It’s a nice little report (well worth $379 ) and in it she lays out four compelling ways to derive value from a corporate blog:

Strategy One: Be A Conversation Starter, Not A Spoiler
In particular I [...]

Ade McCormack, author of The IT Value Stack (reviewed previously) and columnist at the FT in England, just reviewed the book for this blog. You can read his review of Smart (Enough) Systems over on his blog.

I have just finished reading Groundswell: Winning in a World Transformed by Social Technologies. Groundswell is a great book providing a thorough and up to date discussion of how to use social media, and more, to connect with and energize your customers. The book approaches the discussion from the reader’s objectives - listening to customers, [...]

A couple of companies I follow had interesting announcements today. First Attensity announced its new “Market Voice” product designed to allow automatic analysis of blogs, forums, reviews and other kinds of customer-generated content. The idea is to bring this information into the same environment as internal unstructured information so it can be analyzed as part [...]