I just finished reading The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs and I can’t recommend it too highly.
This is a tremendous book laying out a systematic approach for better customer service. Predicated on the idea that customers want your product to “just [...]

Visual Numerics is a 100 person, privately held company that’s been around for a while - nearly 40 years - and yet is largely under the radar thanks to the size of other “analytics” companies. As the business world moves from BI to analytics it is sometimes finding that BI tools are really focused on [...]

Zementis has recently announced its ADAPA predictive analytics edition for the Amazon Elastic Compute Cloud. This essentially allows you to deploy PMML (Predictive Model Markup Language, an XML format for defining predictive analytic models) on the Amazon compute cloud. Based on their Enterprise Edition (which has PMML deployment, reporting and business rules (using Drools), this [...]

Just saw the announcement that Tibco is buying Insightful. Insightful has a range of data mining tools build on the open source R algorithms as well as some proprietary pieces. This means that Tibco now has a BPM environment, a rules/event processing one, Spotfire for visualization and data mining/predictive analytics development and deployment. In theory [...]

LucidEra is an on-demand analytics company that seems to be growing fast, not least due to its integration with Salesforce.com through Appexchange. They sell mostly to mid size businesses with some departments at larger organizations. They emphasize simplicity, focused analytic applications and leveraging the CRM platforms companies already have.
I blogged about their first product before [...]

I have just finished presenting on the last of a series of roadshows for Silverlink. I was one of a series of presenters for their Think Different seminars. I presented with Kinney Zalesne (author of Microtrends: The Small Forces Behind Tomorrow’s Big Changes), Liz Boehm (Healthcare analyst at Forrester) and Fred Jubitz (recently of American [...]

David Greer had a cutely named post this week - The Engine That Can. David and I had a nice chat about eOptimize a few days ago and I thought I would respond to his post with some thoughts of my own. eOptimize’s product is unlike those often described as decision management applications - it [...]

Some time ago the folks over at the Analytical Engine had a post about Data Driven Persona Development. I loved the way they described taking a very qualitative approach - persona development - and adding some analytic rigor to it. Given my interest in using analytics for segmentation and in developing different websites/experiences for different [...]

1st Enterprise Decision Management Summit and the 11th International Business Rules Forum
October 26-30, 2008 at the Buena Vista Palace, Orlando FL.
I am pleased to announce that we have published the agenda for the Enterprise Decision Management Summit and Business Rules Forum. This is the first time we have run the EDM Summit and we have [...]

What, you may ask, do Ostriches have to do with Enterprise Decision Management (EDM) or, indeed, with SAS? Well I saw an ad for SAS on the back of DM Review this month with an Ostrich. I forget the punch line but the reason for the Ostrich was that its eyes are bigger than its [...]