Reading 1:1 today I saw a great story about Gulf Bank called Overcoming Customer Interaction Roadblocks. This bank has a problem because it’s customers can’t get mail. How does it address this? By using it’s ATMs as a delivery device for messages! Putting relevant, timely, personalized information on the ATM when you use it. No [...]

James Owen and others have been organizing what they bill as a technical rules event in Dallas this October. It’s the 22nd to the 24th (so it doesn’t clash with the EDM Summit) Here’s the agenda. They have some great speakers and some interesting experts participating so it should be worthwhile for those among [...]

Ismael Ghalimi presented his vision of “what’s next” and started with some history. In 1998 he started work on what he now calls “Office 2.0″ and, while prototyping ideas, he met the other founders and started to put together a plan for a platform that would allow him (a self-confessed poor programmer) to build web [...]

Joe McKendrick in his Eye on the Enterprise blog had a post on legacy modernization - Time to Cut COBOL from Life Support in which he referenced a post by James McGovern The mainframe is not evil, but COBOL is… in which James says
that there’s no reason why aging COBOL apps can’t be replaced with [...]

David Greer had a cutely named post this week - The Engine That Can. David and I had a nice chat about eOptimize a few days ago and I thought I would respond to his post with some thoughts of my own. eOptimize’s product is unlike those often described as decision management applications - it [...]

1st Enterprise Decision Management Summit and the 11th International Business Rules Forum
October 26-30, 2008 at the Buena Vista Palace, Orlando FL.
I am pleased to announce that we have published the agenda for the Enterprise Decision Management Summit and Business Rules Forum. This is the first time we have run the EDM Summit and we have [...]

When it’s a dashboard.
I often hear people talk about fighter pilots as a model for the future of business users. For instance, Ade McCormack did in his book on the IT value stack. Indeed this is such a good mental image that many companies use it - either to promote their products or to talk [...]

I can’t blog this session live as John Rymer and Mike Gualtieri have asked me to participate. What follows is a combination of thoughts based on the presentation and post-presentation notes.
The theme of the presentation is that “The next frontier in business process management (BPM) and business rules is automating decisions within business processes”. If [...]

I’m going to be on stage with Mike Gualtieri soon but I thought I would drop in and listen to him on the future of application development. Sadly this meant missing a session on BI but even I can’t be in two places at once. Mike’s theme is that the value of application developers in [...]

Marta Foster from Proctor and Gamble gave this presentation. Marta has been at P&G for 30 years and is now in charge of their IT operations. P&G is well known and is the largest consumer products company in the world with over B in sales. They have 138,000 employees, 200 brands in 160 countries and [...]