Chris Skinner wrote a nice little piece on the Future Call Center over on the swift community. He had some nice examples, though he was focused on how the future call center might be using video. What struck me, though, was that decision making is critical to his example. Neither the avatar nor the video-linked [...]

I got a briefing last week from IBM as part of my researching of the IBM/ILOG acquisition (I blogged about this here). Back when I was at IMPACT it became clear that IBM was getting focused on events, rules and policies - they talked about Points of Agility, points in a business where variability is [...]

I got a chance to speak with ILOG today and do some thinking so it’s time to write more about the IBM and ILOG announcement. As it is an acquisition of one publicly traded company by another neither company can legally say very much. As a result I, like everyone else, have a bunch of [...]

My old friend Paul Vincent had an interesting post on Complex Event Processing - Aberdeen on Predictive Analytics & BI => CEP - in which he talked about some of the drivers for BI sounding a lot like complex event processing drivers/scenarios.
There is certainly event correlation in these examples but there is also a need [...]

Just saw the announcement that Tibco is buying Insightful. Insightful has a range of data mining tools build on the open source R algorithms as well as some proprietary pieces. This means that Tibco now has a BPM environment, a rules/event processing one, Spotfire for visualization and data mining/predictive analytics development and deployment. In theory [...]

Last session of the day (also blogged on paper) was Charles Brett on Why Events Matter To The Business and what this means for application development professionals. I heard Charles talk on a similar subject at the IBM IMPACT event -Live from IMPACT - Business Event Processing.
While many more business and IT people are [...]

Ed Lynch, from the AptSoft acquisition, was on next for me talking about using Business Event Processing for an agile business response. This was interesting given IBM’s recent announcements on business event processing.
Charles Brett from Forrester began with an overview of Event Processing. Charles, like many, assumed that event processing was a narrowly focused approach [...]

Sandy Carter kicks it off and introduced Craig Hayman of IBM. Smart SOA, he says, is fundamentally about loosely coupled services being integrated into scalable, reliable processes to tackle change. BPM enabled by SOA allows you to do this - embrace change while having a stable SOA foundation. This relies on the Model/Simulate, Rapidly Deploy/Change, [...]

It turns out they are going to move the schedule back to allow for the overrun in the keynotes so I have some time to catch up.
So, Steve Mills. Steve re-iterated the power of business and IT alignment, again quoting the LSE / McKinsey study that shows such alignment doubles productivity (I am looking for [...]

Jack van Hoof has a nice post this week on IT Services Stack: collaboration experiment in which he outlines an IT Service Stack and invites participation from those with opinions to try and flesh out a common set of definitions. I liked the overall stack but I have a couple of suggestions. Here are my [...]