Steve Cranford of PwC wrote an interesting piece called Bringing Order to Chaos (brought to my attention by Alan over at Tibco) that made me think. Steve’s focus is on the next software suite for enterprises (something he calls an Intelligent Business Performance Platform) consisting of business intelligence, business process and business rules. Reading this [...]

I got an interesting series of questions from a reader that seemed to me to justify a longish post. The initial question was quite harmless looking:
Can you give a clue as to what software engineering approach you use/recommend for EDM, but especially business rules that non-IT staff can alter safely?
But the whole thing got more [...]

Our article on The Nature of Operational Decisions was just published - enjoy!

Frank posted some great comments on Here’s how to get started with decision management the other day and made me think about this, often very severe, problem. As Frank put it:
How do you overcome the moral fear some organizations have when they realize 40-80 percent performance improvements come at 40-60 percent less personnel; so if [...]

I got a chance to speak with ILOG today and do some thinking so it’s time to write more about the IBM and ILOG announcement. As it is an acquisition of one publicly traded company by another neither company can legally say very much. As a result I, like everyone else, have a bunch of [...]

The folks at CustServ had a piece on The 3-Minute Promise to Avis Customers that made me think. If you wanted to make a similar promise - that some process of yours would be quick, efficient, flawless and seamless - would the systems you have help you or hurt you?

Would your systems be able to [...]

ILOG is running a webinar titled “How to Leverage Scorecards for Accurate Risk Management” on Wednesday, August 6 at 10:00 a.m. Pacific / 1:00 p.m. Eastern. Anthony Garritano, editor of Mortgage Technology magazine, me (James) and Janet Wall from ILOG will share presentation duties and give you a quick look at the mortgage industry, how [...]

I saw a post today on medical credit scoring that made me think I should post something about how credit scoring can be used in healthcare. Now saying that, of course, makes everyone nervous - are we talking about refusing people treatment because of their credit score? Why should financial questions like credit worthiness have [...]

Ronan Bradley had an interesting article on ebizQ this week - Fertile Ground for ROI in BPM: Three Unlikely Areas. In it he outlined some areas of banking where business process management (BPM) could deliver an ROI.

Keeping up with regulations
In which he points out that “a feature of BPM systems (over custom [...]

My good friends Larry Goldberg and Barbara von Halle have just published an interesting article: The New Frontier: BPM, BDM and SOA. It’s worth a read as it makes some good points about the intersection of BPM and decision management - whether Business Decision Management or Enterprise Decision Management.