I presented at an evening event for SAI, a professional IT organization, in Brussels last night and had a wonderfully attentive and engaged audience - remarkably so considering how late the event was! I promised to post my slides and here they are - a longer version of my decision services presentation.

My friend Kurt Schlegel at Gartner has just released a new report - Deliver Business Value With a BICC (BI Competency Center) Focused on Decision Making. In it he “identifies the steps required to evolve business intelligence (BI) beyond reporting measures, to making great decisions”. Like Kurt I believe that “Tying BI to the decision [...]

On my recent trip to Europe I got my first chance for a real look at SeeWhy’s product and their announcement today of SeeWhy Tracks Individual Customers’ Digital Mood seemed like a good reason to blog a little about this interesting product. The latest version helps manage customer experience by analyzing page errors, page load [...]

I just finished presenting at the SOA Symposium and if you are interested in my presentation you can find it on slideshare.
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The folks from Cordys presented their view of the new business operations platform. Current systems development is in the context of four key game-changing trends:

Consumerization
Not just technology but can deliver business processes as services using the Internet
Commoditization
Virtualization
Not just of hardware but of processes and teams
Globalization

In this environment, processes are a key competitive advantage - much [...]

The SOA Symposium started today in the AJAX Stadium in Amsterdam. The opening keynotes were actually in the Stadium itself - we all sat at the halfway line. Thomas Erl and Sandy Carter gave quick intros and I will add some comments later but I could not type so this is just a placeholder have [...]

Last week I was invited to attend Chordiant’s European Customer Advisory Board. This session was held in lovely Munich in the middle of Oktoberfest and was both informative and a lot of fun. While I can’t share everything - some of it was for customers only - I thought you would appreciate what I could [...]

Karl let me know that the results from his survey are available - you can find them on the Rexer Analytics site - so I thought I would take a look and blog about them. Karl collected 348 responses from individuals in 44 countries and I found the results worth a read. A few highlights:

CRM/Marketing [...]

I have a channel over on the Business Intelligence Network and one of my articles just published - First Steps To and Beyond Operational Business Intelligence. Enjoy

The folks at Fair Isaac pointed me to a new community they have just released - dmtools.fairisaac.com. I have not had much of a chance to check it out but it looks useful and I look forward to participating. One thing is new - you can download trial versions of Blaze Advisor. Have fun…