Archive for July 25th, 2008

25th July 2008

If you were making a “3-minute promise” would your systems help or hurt?

The folks at CustServ had a piece on The 3-Minute Promise to Avis Customers that made me think. If you wanted to make a similar promise - that some process of yours would be quick, efficient, flawless and seamless - would the systems you have help you or hurt you?

Would your systems be able to [...]

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posted by James Taylor in Customer Experience, Decision Management | 1 Comment