Archive for July 16th, 2008

16th July 2008

Is eBank the future of banking?

James Taylor Posted by James Taylor

Thanks to my friends at Bankwatch I heard today about eBank in Japan. The bank is described in this nice article on swiftcommunity.net. What struck me about this was the focus on complete automation of decision making - not just the processes and information colleciton, but the decision making itself. Is this the person they [...]

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posted by James Taylor in Customer Experience, Decision Management, Financial Services | 1 Comment