Archive for July 11th, 2008

11th July 2008

The future of consumer banking needs EDM

Naumi Haque wrote this nice piece on The future of consumer banking and it struck me how many of the things she suggests, with which I agree, require a broad-based adoption of EDM.
For instance she suggests a single financial cockpit - she calls it a dashboard but she wants to be able to do things [...]

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posted by James Taylor in Customer Experience, Decision Management, Financial Services | 1 Comment

11th July 2008

Should Enterprise Decision Management only cover automation?

The same reader who asked yesterday’s question had a second:
Do you see the terms “Enterprise Decision Management” and “Smart Enough Systems” concerned mostly with the automation of decisions — which means really only covering strictly operational and appropriate tactical decisions.
The term “Enterprise Decision Management” to me suggests a broader definition, one that I would expect [...]

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posted by James Taylor in Decision Management, Reader Questions | 3 Comments