JT on EDM

Chordiant announced Recommendation Advisor 6.1 today, a “real-time conversation and interaction management solution”. This Next-Best-Action engine is built on Chordiant’s Decision Management platform and designed to both improve self-service channels and support call center staff.  It uses rules and analytics to make the best recommendation and dynamically adapts during a conversation, for instance if the [...]

ioSemantics is a company focused on automating and improving the QA process within decision management. Focused on increasing agility, ioSemantics is developing new technology to improve the link from development to production, especially in the kind of tight operate - assess - adapt - redeploy loop you see when business rules are being used [...]

I really like getting and answering questions and a reader of the book asked me a good one today
What do you see as the difference between Enterprise Decision Management and Corporate Performance Management? I don’t see you really using them interchangeably, but I sense that you see them as more or less the same thing [...]