Colin Tuebner wrapped up with a session on BPM and change management. The presentation is based on a set of interviews with those customers using BPM a while and doing a good job at managing process change. The theme is “Organizations use different patterns for controlling change; choose yours and don’t let change manage you.” [...]

Mike Gilpin and Noel Yuhanna gave a presentation on how informaton-as-a-service can help your projects and applications. Many SOA implementations were focused on transactional solutions but Forrester found that many used the same service infrastructure to expose information - e.g. a customer update service which exposes the current address also. Theme: Information-as-a-service (IaaS) offers to [...]

Ken Vollmer kicked off the last day of the event with a view from the field - a survey on BPM that Forrester did at the end of 2007. The theme is that “BPM has already achieved mainstream status inside of most enterprises but we still have a long way to go to achieve the [...]