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Archive for May 12th, 2008

12th May 2008

Banks, analytics and customers

James Taylor Posted by James Taylor

Having just written a post about how vague the word analytics is, I see Ann All’s post Banks Using Analytics to Boost Customer Retention. What’s interesting about Ann’s post is not that she makes it clear what kind of analytics she is discussing but that almost any of the various kinds of analytics can [...]

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posted by James Taylor in Business Intelligence, Customer Experience, Data Mining, Predictive Analytics | 0 Comments

12th May 2008

The most important thing I know about Analytics is that no-one agrees what it means

James Taylor Posted by James Taylor

Tony Rose over on Decision Support Analytics had this post where he asked for submissions in a particular format - the one used in the title.
I will post a couple of others this week as I have time. Here goes then with the first one:
The most important thing I know about Analytics is that no-one [...]

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posted by James Taylor in Business Intelligence, Data Mining, Predictive Analytics | 6 Comments