After lunch I joined the Insurance track and listened to Don Light of Celent (who wrote this nice paper some time ago) and Mike Gordon of Fair Isaac. Mike started and his first slide was headlined “survival of the fittest” which seems like the right headline! There is clearly a lot on in insurance these [...]

Next up was Stuart Crawford, part of Fair Isaac’s extensive research staff, on new approaches to the creation, visualization and comparison of decision trees or, as Fair Isaac calls them, Strategies. Stuart has been working at Fair Isaac for many years and has a lot of background in analytics. This work is about how to [...]

I started with an interesting breakfast this morning with Ian Ayres and Larry Rosenberger. Ian is the author of Super Crunchers (reviewed here in the wiki) and Larry is a research fellow and ex-CEO of Fair Isaac. The two of them were great conversationalists and we ranged across randomized testing (adaptive control), the power of [...]

I was just pointed to an interesting report that Tom Davenport (author of Competing on Analytics) wrote on Strategic Use of Analytics in Government. The report is available on the businessofgovernment.org website. Tom and his co-author do a nice job of summarizing the various ways analytics can and should be used in government.
While there are [...]

It was a privilege to be invited to CGI’s conference this. I was only able to attend for parts of two days, but I enjoyed the presentations and the networking. Having not spent much of my career in banking, I was a little our of water, but I learned pretty quickly that despite some domain [...]

Jeff Jonas: Rapid Application Development: Fast Car No Map and 50 Laps to a “Who House”
Jeff talks more about prototypes and requirements/specifications
(tags: requirements specifications blueprint prototype)

Well installing Wordpress 2.5 seemed to change a setting and I just noticed that all my posts since then had comments disabled! Sorry about that, should be fixed now so comment away!

Next week is InterACT and I will be blogging. You can also follow what I post, and what anyone else attending posts, at these locations:
Hastags - http://hashtags.org/tag/interact2008/
Eventtrack - http://eventtrack.info/index.php?t_event=interact2008

Both have instructions about how to add you own posts/twitter streams to the collective so if anyone attending is on twitter etc, let me know

Attensity is a text analytics company based in Silicon Valley and Utah that is focused on helping companies hear the “voice of the customer”. By allowing companies to effectively process the text in emails, service logs, call notes and, more recently, forums, blogs and wikis, Attensity aims to make companies both aware of their customers’ [...]

Analytical Engine » Profitably Enhance Customer Relationships with Online Coupons
Great article summarizing the power and utility of online coupons. Targeted coupons are best delivered through personalized decisions and online means automation - enterprise decision management is your friend here.
(tags: online coupon enterprise decision management edm analytics marketing personalization)

Customers Feel the Difference, Not the Average | [...]