25th
April
2008
links for 2008-04-25
Categories: Links
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Great article summarizing the power and utility of online coupons. Targeted coupons are best delivered through personalized decisions and online means automation - enterprise decision management is your friend here.
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Interesting article about how differences, not the average, impact customers. Worth remembering when designing customer service processes and decisions
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How to Deliver Competitive Advantage by Automating Hidden Decisions