2nd
April
2008
iRobot - Elite CRM, stupid returns system
This review in destinationCRM of iRobot’s automated customer service system - in which the system was given a 2008 Elite award - reminded me of an experience with a different iRobot system. iRobot’s return system is less award-worthy. Let me take you back a few months…
At Christmas I took advantage of an iRobot offer to [...]
posted by James Taylor in Business Rules, Customer Experience, Decision Management | 2 Comments
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