Last session of the day was from Rodolfo Viola of Swiss Medical Argentina on Breakthrough in Claims Excellence Management. Claims is, of course, a prime target for rules-based automation so I was excited to hear how an organization outside of North America/Europe was handling it.
Swiss Medical is a privately owned company founded as a clinic [...]

My next session was on Flexibility, Scalability and High Performance with James Reid of Equifax. The application being discussed is the Equifax InterConnect Platform (part of their risk solutions, described here), a hosted SaaS solution that handles risk-based decisioning, especially credit risk. InterConnect is their decisioning platform for credit and lending and is designed to [...]

I missed the customer panel with Travelocity, Equifax, Deloitte Consulting and Bank of America but hopefully the DIABLOGgers got that one too (they did, check here). Next up is Daryl Plummer of Gartner talking about Dynamic BPM—Where SOA, Rules, Processes and Events Come Together.  Daryl started with a great plug for my book and then got [...]

Day 3 of DIALOG and I am blogging live again. Yesterday I was on a panel and the DIABLOGgers captured the gist here (thanks Daryl). First session of the day was a keynote - Innovation Black Holes - How do you avoid them? by Allen Fahden, an author and speaker (more information about him on the [...]