Had a briefing today from the folks at LucidEra about their new product releases (press releases here and here). I met them through their blog and I think this whole area of AaaS (Analytics as a Service, though that’s not the best acronym) is an interesting one. After all, if you think improving operational decisions [...]

Well I guess it had to happen - ILOG joined Fair Isaac in releasing a COBOL code generator for its flagship rules product. I have not yet seen it in action (I am sure I will at DIALOG next week) but I have talked with product management at ILOG and seen the public information. [...]

The Perfect Customer Experience: Perfection and the Perfect Customer Experience
Nice post by Dale Wolf on what a perfect customer experience takes and why it does not require the mythical “perfection”
(tags: customer experience dale wolf perfect)

This Time it’s Personal
Nice article on personalizing customer experience
(tags: customer experience personalization)

Smart Economy: Shanghai to install more ’smart’ traffic lights 08-069
Interesting [...]