This morning I watched and listen to two old friends of mine - Wayne Eckerson of TDWI and Dan Graham of Teradata as they gave a webinar on “Approaches to operational BI” (PDF of slides, Webinar Recording). Wayne and Dan did a nice tag team discussing the principles involved and giving some Teradata-specific examples.
Wayne [...]

My friend Bob Glushko and Lindsay Tabas wrote an interesting paper last year that Bob pointed out to me earlier this month - Bridging the “Front Stage” and “Back Stage” in Service System Design. I liked the paper as it raised some interesting issues about customer interactions, in particular whether interaction design or outcomes is [...]

Neural Networks’ Role in Predictive Analytics
Nice overview of neural networks, though somewhat focused on retail. Neural networks are particularly useful also in fraud detection
(tags: neural network fraud predictive analytics)