The current issue of BPM Strategies magazine has a Q&A on decision management - check out the online version of the magazine (members of the BPM Institute only).

ZapThink has been putting on a series of events all over the world called Practical SOA. One of my readers suggested I blog about it as she thought ZapThink did a great job so I caught up with Ronald Schmelzer, Managing Partner at ZapThink. 
James: Ron can you give us a quick overview of ZapThink and [...]

Close, But Not Enough « The Optimalist - Price Optimization for Insurance and the Financial Services
Nice little post on the need to move toward optimal decisions
(tags: price optimization decision insurance financial services)

Drools - Because Knowledge Matters: Zementis Drools Case Study
Case study on the use of Drools as the basis for a real decision management platform [...]

CS TechCast is a podcast series released every Monday hosted by Eric Johnson, Eric Beehler, and Josh Jones. Each week they discuss the latest Information Technology trends and news, and bring you interviews with key members of the IT Community. This week they included a nice little interview with me and Neil about Smart (enough) [...]

BusinessWeek had a great article on customer vigilantes last week - Consumer Vigilantes. The inability of companies to provide decent customer service has become more and more of an issue in recent years. Partly this is due to off-shoring and cost-cutting, but I believe the stupidity of their information systems is even more to blame.
Most [...]

Last session of the day was from Rodolfo Viola of Swiss Medical Argentina on Breakthrough in Claims Excellence Management. Claims is, of course, a prime target for rules-based automation so I was excited to hear how an organization outside of North America/Europe was handling it.
Swiss Medical is a privately owned company founded as a clinic [...]

My next session was on Flexibility, Scalability and High Performance with James Reid of Equifax. The application being discussed is the Equifax InterConnect Platform (part of their risk solutions, described here), a hosted SaaS solution that handles risk-based decisioning, especially credit risk. InterConnect is their decisioning platform for credit and lending and is designed to [...]

I missed the customer panel with Travelocity, Equifax, Deloitte Consulting and Bank of America but hopefully the DIABLOGgers got that one too (they did, check here). Next up is Daryl Plummer of Gartner talking about Dynamic BPM—Where SOA, Rules, Processes and Events Come Together.  Daryl started with a great plug for my book and then got [...]

Day 3 of DIALOG and I am blogging live again. Yesterday I was on a panel and the DIABLOGgers captured the gist here (thanks Daryl). First session of the day was a keynote - Innovation Black Holes - How do you avoid them? by Allen Fahden, an author and speaker (more information about him on the [...]

I missed a session from longtime ILOG customer eBay but then I attended one on Agile Tax Management Using Rules and BPM by the Tax Administration Service of Mexico and EMC. The project being discussed was very successful, they say, and based on a combination of EMC’s BPM tool (Documentum) and ILOG’s rules.
SAT, the tax [...]