http://smartenoughsystems.com/wp/2008/01/15/using-edm-to-improve-first-call-resolution/ Delivering competitive advantage with smarter systems through automating decisions Sat, 11 Oct 2008 01:05:06 +0000 http://wordpress.org/?v=2.5.1 http://smartenoughsystems.com/wp/2008/01/15/using-edm-to-improve-first-call-resolution/#comment-9192 Here’s another perspective on customer experience management | Smart (Enough) Systems, the blog Fri, 07 Mar 2008 22:23:38 +0000 http://smartenoughsystems.com/wp/2008/01/15/using-edm-to-improve-first-call-resolution/#comment-9192 [...] openLet customers do more for themselves, empower front-line staff to act by automating decisions and you can help with this, though it is not mostly about your [...] [...] openLet customers do more for themselves, empower front-line staff to act by automating decisions and you can help with this, though it is not mostly about your [...]

]]>