http://smartenoughsystems.com/wp/2008/01/14/edm-and-a-21st-century-customer-experience/ Delivering competitive advantage with smarter systems through automating decisions Fri, 08 Aug 2008 21:11:12 +0000 http://wordpress.org/?v=2.5.1 http://smartenoughsystems.com/wp/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-10050 The Page 123 Linkfest » Smart (Enough) Systems, the blog Mon, 19 May 2008 23:26:31 +0000 http://smartenoughsystems.com/wp/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-10050 [...] I will write a review of the book when I finish it but I am certain that enterprise decision management - EDM - is a great way to deliver some of the systems that would be required for this mindset. while you wait for the blog post on the book, check out this series on using EDM to improve customer service. [...] [...] I will write a review of the book when I finish it but I am certain that enterprise decision management - EDM - is a great way to deliver some of the systems that would be required for this mindset. while you wait for the blog post on the book, check out this series on using EDM to improve customer service. [...]

]]> http://smartenoughsystems.com/wp/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-9191 Here’s another perspective on customer experience management | Smart (Enough) Systems, the blog Fri, 07 Mar 2008 22:23:18 +0000 http://smartenoughsystems.com/wp/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-9191 [...] that also felt like it deserved a post. I know I posted a whole week’s worth on using decision management to improve the customer experience but I liked this list and it reiterates some key [...] [...] that also felt like it deserved a post. I know I posted a whole week’s worth on using decision management to improve the customer experience but I liked this list and it reiterates some key [...]

]]> http://smartenoughsystems.com/wp/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-8081 Stupid Systems, Bad Customer Service | Smart (Enough) Systems, the blog Wed, 27 Feb 2008 18:32:56 +0000 http://smartenoughsystems.com/wp/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-8081 [...] YouTube for videos or the blogosphere for rants. Perhaps they should read my series of posts about improving the customer experience instead and make their systems smart (enough) to prevent these problems… Tags: BusinessWeek, [...] [...] YouTube for videos or the blogosphere for rants. Perhaps they should read my series of posts about improving the customer experience instead and make their systems smart (enough) to prevent these problems… Tags: BusinessWeek, [...]

]]> http://smartenoughsystems.com/wp/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-6415 Some thoughts on designing customer interactions for a quality experience | Smart (Enough) Systems, the blog Wed, 13 Feb 2008 17:46:51 +0000 http://smartenoughsystems.com/wp/2008/01/14/edm-and-a-21st-century-customer-experience/#comment-6415 [...] check out this series of posts on customer experience. Tags: analytics, bob glushko, Business Rules, Customer Experience, [...] [...] check out this series of posts on customer experience. Tags: analytics, bob glushko, Business Rules, Customer Experience, [...]

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