“This book is an excellent introduction to Enterprise Decision Management. It is sufficiently detailed to help choose which decisions are ripe of automation and to develop the rule sets for them. It explains how EDM fits in the organization and how to interface with existing IT systems. Most sections have brief real-world examples that help with understanding.

I now feel that I have sufficient knowledge to determine what decisions can benefit from automation, the ROI on the effort and what problems to expect along the way. I may or may not be able to build an EDM system, but I am knowledgeable enough to spec one, I know what questions to ask, and I can manage its development. Further, it has given me a broader view of the field of decision management.”

Dr. David G. Ullman, Author of “Making Robust Decisions: Decision Management For Technical, Business, & Service Teams “

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4. James interviewed on the Customer Experience Matrix
5. Testimonial from Roman Bukary