JT on EDM

“James and Neil provide a clear, concise, and well written book offering both the breadth and depth to make sense of an exciting yet difficult subject. Not only does ‘Smart (Enough) Systems’ cover all aspects of decision automation from the technologies and approaches needed to their impact on existing and future technology architectures; it is a very easy interesting read. A must have reference for business and technology people alike.

Well organized and comprehensive, this book provides pragmatic guidance on how to use proven, existing technology to make systems smarter. It makes a compelling case that in order to survive and indeed thrive; all organizations need to focus on controlling and then optimizing their operational decisions. I would strongly recommend this book to both business and technical managers who want to make their information systems smart enough for the 21st century.”

Christine H Pratt, Research Director for Consumer Banking & Credit, Financial Insights