Smart Enough Systems

Finding opportunities for decision management in your business

 Decision Discovery Process

Smart (enough) Systems’ Decision Discovery Process™ is a vendor-neutral service designed to help organizations successfully adopt decision management technology such as business rules, data mining and predictive analytics. Organizations already adopting these technologies, or struggling with the effective deployment of business process management and operational business intelligence, will find the service ideal for identifying where and why to use these technologies and related approaches. The service is appropriate for a variety of industries and business areas.

Approach

Focusing in on a single business process or business area, Smart (enough) Systems’ consultants will identify, describe and prioritize operational decisions. Smart (enough) Systems has extensive experience in the automation and improvement of operational decisions as well as a formal methodology for conducting the process. Materials available include:

• Detailed presentation materials to introduce the process

• Explanations of each stage

• Educational material for customers to help in their role.

Data about decisions is collected and managed using defined templates based on the Microsoft Office products so that information collected about decisions is readily available to customers after the process is complete. An ROI model for comparing the value of improvement in different decisions and a final report are produced and presented to complete the process.

Deliverables

• Standard information about all decisions identified
  A standard template is used to collect critical information about each identified decision such as volume, value, volatility and more.

• An ROI model for comparing the value of improvement in different decisions
  The use of various decision management technologies to improve each decision is considered and the actions with the best ROI identified.

• A final report with recommendations and next steps.

Outline

• The project is focused on a single business process or business area. This process or business area is identified, bounded and described.

• The decisions a client sees within this process are identified. Further work is conducted to identify and describe potential or hidden decisions.

• A standard set of information about the identified decisions is collected like volume, owner, sources of rules, data required, current decision maker etc. Each decision is described and documented for comparison and assessment. The Decision Yield of each decision is assessed, a measure of it precision, consistency, agility, speed and cost. The value of improving each decision, and the technology and process change that are required to do so, are assessed and documented.

• “Hotspot” analysis of the decisions is conducted to see which decisions should be the focus of immediate projects, given organizational and technical realities.

• A final report with recommendations for action and estimated returns from these actions is developed and presented.

How and why it works

This service gives you a systematic way of transferring the Smart (enough) Systems approach to discovering decisions to your team. It transfers our skills and experience in decision discovery and gives your team a competitive edge and an accelerated time-to-market.

Because the process is vendor-neutral, you can be sure that you are getting the best independent advice as to what technologies to apply where and in what order. The report will help focus your energy where it can be most effective and will help justify projects by showing the clear ROI for those projects.