How to Deliver Competitive Advantage by Automating Hidden Decisions

It is commonly believed that the computer-based systems most organizations rely on to support their businesses are not very smart. Many of the business decisions these companies make tend to be hidden in systems that make poor decisions, or don’t make them at all. Further, most systems aren’t configured to learn from the past and therefore struggle to keep up with the pace of change. While many organizations believe the answer is to implement newer, “intelligent” systems, the fact is that much of today’s existing technology has the potential to be “smart enough” to make a big difference to an organization’s business. This book describes how various technologies can be combined to make this happen.

James and Neil show how current business trends are forcing organizations to build smarter systems and how these systems can help companies thrive. By focusing on decisions as distinct opportunities for improvement, the book provides unique perspective on how using established technologies in a new way can solve problems and create competitive advantage. The book is full of insightful examples of problems solved by applying Enterprise Decision Management across various industries and it outlines a practical and incremental method for implementing the technology.

Thanks for your interest in Smart (Enough) Systems. Written back in 2007, this book has stood the test of time and the key lessons are still being applied today. The book itself, however, is no longer being published.

If you’d like to get an updated version that covers the same topics, check out James’ newest book, Digital Decisioning: Using Decision Management to Deliver Business Impact from AI

You can order now from amazon in paperback or kindle.

You can connect with James Taylor on LinkedIn. Sadly Neil Raden has passed away.